You need NetSuite support services. You selected NetSuite for the same reason that 36k+ other companies globally did. Unfortunately, something went awry during implementation, an upgrade or integration, etc.
At SuiteCentric, NetSuite is our exclusive focus. Our mission is to deliver scalable, long-term NetSuite support services at competitive rates so customers can grow and achieve new milestones.
Once you speak with our NetSuite consultants, they will recommend time & materials, NetSuite managed services, or one of our assessment packages.
Common projects include:
- NetSuite rescues
- Full-scale NetSuite implementations
- Ecommerce integrations
- 3rd party integrations
- Needs assessments
- NetSuite managed services
- Health checks, code audits, etc.
- Code refactoring
- Customizations, workflow creation
- Hands-on project management
- Adding new NetSuite modules or bundles
- and more!
Get back on track with our
NetSuite Support Services
NetSuite Initial Needs Assessment ($3,000 fixed fee)
Let’s Look ‘Under The Hood’
Our newest NetSuite support services package is an initial system and needs assessment that is a fixed fee engagement costing $3,000.
We will look under the hood, and examine historical data and processes to expose any issues in your integrations, functionalities, or configurations. Our team will provide a diagnostic overview, a prioritized outline with a timeline, recommended solutions, and a services estimate.
Then, you decide what improvements you’d like to make and we would provide a new scope of work to guide our plan of action.
What you get with our NetSuite Initial Needs Assessment
System Assessment
- Review existing NetSuite setup, enablement & configuration
- Review 3rd party systems and integrations for a complete understanding of business and processes
High-Level Needs Assessment
- Meeting with client to understand needs, objectives, and priorities
- Determine GAPS and opportunities for process improvement and efficiency
Deliverables
- Detailed diagnostic overview report
- Prioritized project outline with timeline via Smartsheet
- Project estimate and peace of mind
NetSuite Comprehensive Needs Assessment (Pricing available upon request)
Let’s Take a Deep Dive
This assessment package is designed to be a deeper dive than the Initial assessment and is intended for companies with more complex NetSuite implementations, integrations, and business processes.
It includes additional criteria and executions during the assessment process and provides advanced deliverables with multiple estimates to help satisfy all future state requirements.
Our NetSuite Comprehensive Needs Assessment and System Review includes
System Assessment
- Review existing NetSuite setup, enablement & configuration
- Review 3rd party systems and integrations for a complete understanding of business and processes
High-Level Needs Assessment
- Interview Client’s SMEs to understand Needs, Objectives, and Prioritization of the same
- Determine GAPS and opportunities for process improvement and efficiency
- Review of current and desired process flows
- As-Is versus To-Be process mappings
Deliverables
- Provide client results of Assessment
- Prioritized Project Outline with Timeline via Smartsheet
- Project estimate and peace of mind
- Provide detailed results of the assessment with itemized recommendations
- Visio Presentation of the To-Be ecosystem and processes
- Installation of missing performance bundles
- Estimates (multiple if needed)
- Project Portal via SmartSheet
Time and Materials (Hourly rates vary)
Let’s Get Started Right Away
With a time and materials (T&M) agreement, we can get started immediately by leveraging the expertise and skills of our NetSuite consultants. We will work alongside you to tackle the issue, and we can quickly make changes along the way.
T&M is flexible, and you are in complete control. After we agree on a professional services agreement, you can scale up or down as needed, and we can be assigned to anything you like.
NetSuite Managed Services (Hourly rates vary)
Let Us Join Your Team
We can take the weight completely off your shoulders or take care of specific tasks to ensure your daily NetSuite activities run smoothly. This includes NetSuite administrative support, functional support, and development.
You can pay for support hours upfront and apply it in any way you prefer. You can choose to have dedicated support on a weekly basis or allocate your hours however you see fit.
Our NetSuite consultants will be dedicated to filling any gaps so your team can focus on what it does best.
NetSuite Support Services: Modules & Specialties
We are an award-winning NetSuite Solution Provider with decades of experience providing NetSuite services support, executing hundreds of NetSuite rescues, implementations, and deployments.
Our team takes a holistic approach by examining your NetSuite instance inside and out before building a solution or remediation plan and then executing it.
We are transparent throughout the process, and our team creates scalable solutions based on best practices to ensure data integrity and long-term customer success. (See our values)
Our expertise includes:
- NetSuite ERP, CRM & SuiteSuccess
- SuiteCommerce, SCA, Shopify & other ecommerce platforms
- 3rd party ecommerce integrations
- Advanced modules activation
- Business process mapping
- SuiteScript development
- SuiteFlow creation
- Workflow and dashboard customizations
- Reports and saved searches
Their communication and project management was second to none. SuiteCentric was available at our beck and call throughout the project, and most importantly, during our go-live.
Their openness to our ideas and ability to turn them into reality using NetSuite was another reason this project was successful.
There were no disruptions during go-live, which happened in December, a busy time of year for us. It was a seamless process from start to finish.
We could see the pride they take in their work and that they genuinely care about their customers. It was a pleasure working with them.
Alex Geller, Global Operations Manager , Big AgnesSuiteCentric was the only company able to come to the table with the knowledge and experience we needed.
Our implementation is a hybrid of standard SCA and integrations from NetSuite to our product. SuiteCentric has been a reliable partner throughout.
Sandra Petrone, Director, IT Enterprise Business, Mitchell InternationalSuiteCentric Case Studies
Industries We Serve
- Construction
- Retail & Ecommerce
- Wholesale & Distribution
- Health & Beauty
- Manufacturing
- Computer Software
- Food & Beverage
- Apparel & Footwear
- Life Sciences
- Restaurant & Hospitality
- LED & Lighting
- Many more!
What Differentiates SuiteCentric
- Exclusive focus on NetSuite ERP
- NetSuite Solution Provider
- SuiteCommerce & SCA experts
- NetSuite support & NetSuite rescue services
- Deep industry experience
- SuiteAscent + SuiteSuccess bundles
- Emphasis on best practices &
long-term scalability - TransCAREncySM for all customers
- Dedicated US-based support
- We believe in Netsuite because our company runs on NetSuite
Our Certifications & Recognitions
- Inc. 5000 Honoree in 2021 & 2022
- ERP Consultant & NetSuite Administrator
- NetSuite Commerce Partner of the Year 2020
- SuiteCommerce & SuiteCloud Developers
- Top 100 VAR by Accounting Today
- Advanced Revenue Management
- Financial Times The Americas’ Fastest Growing Companies 2023 & 2022
- SuiteSuccess & SuiteFoundation
- SuiteAnalytics
- Celigo Certified
Frequently Asked Questions (FAQs)