You need NetSuite support services. You selected NetSuite for the same reason that 36k+ other companies globally did. Unfortunately, something went awry during implementation, an upgrade or integration, etc.

At SuiteCentric, NetSuite is our exclusive focus. Our mission is to deliver scalable, long-term NetSuite support services at competitive rates so customers can grow and achieve new milestones.

Once you speak with our NetSuite consultants, they will recommend time & materials, NetSuite managed services, or one of our assessment packages.

Common projects include:

  • NetSuite rescues
  • Full-scale NetSuite implementations
  • Ecommerce integrations
  • 3rd party integrations
  • Needs assessments
  • NetSuite managed services
  • Health checks, code audits, etc.
  • Code refactoring
  • Customizations, workflow creation
  • Hands-on project management
  • Adding new NetSuite modules or bundles
  • and more!

Get back on track with our
NetSuite Support Services

NetSuite Initial Needs Assessment ($3,000 fixed fee)

Let’s Look ‘Under The Hood’

Our newest NetSuite support services package is an initial system and needs assessment that is a fixed fee engagement costing $3,000.

We will look under the hood, and examine historical data and processes to expose any issues in your integrations, functionalities, or configurations. Our team will provide a diagnostic overview, a prioritized outline with a timeline, recommended solutions, and a services estimate.

Then, you decide what improvements you’d like to make and we would provide a new scope of work to guide our plan of action.

What you get with our NetSuite Initial Needs Assessment

paper with bar graphs and magnifying glass, NetSuite support services

System Assessment

  • Review existing NetSuite setup, enablement & configuration
  • Review 3rd party systems and integrations for a complete understanding of business and processes
Collaboration - 3 people and gears, NetSuite support services

High-Level Needs Assessment

  • Meeting with client to understand needs, objectives, and priorities
  • Determine GAPS and opportunities for process improvement and efficiency
Quality control checklist on clip board and pie chart reports icons, NetSuite support services

Deliverables

  • Detailed diagnostic overview report
  • Prioritized project outline with timeline via Smartsheet
  • Project estimate and peace of mind

NetSuite Comprehensive Needs Assessment (Pricing available upon request)

Let’s Take a Deep Dive

This assessment package is designed to be a deeper dive than the Initial assessment and is intended for companies with more complex NetSuite implementations, integrations, and business processes.

It includes additional criteria and executions during the assessment process and provides advanced deliverables with multiple estimates to help satisfy all future state requirements.

Our NetSuite Comprehensive Needs Assessment and System Review includes

System Assessment

  • Review existing NetSuite setup, enablement & configuration
  • Review 3rd party systems and integrations for a complete understanding of business and processes

High-Level Needs Assessment

  • Interview Client’s SMEs to understand Needs, Objectives, and Prioritization of the same
  • Determine GAPS and opportunities for process improvement and efficiency
  • Review of current and desired process flows
  • As-Is versus To-Be process mappings

Deliverables

  • Provide client results of Assessment
  • Prioritized Project Outline with Timeline via Smartsheet
  • Project estimate and peace of mind
  • Provide detailed results of the assessment with itemized recommendations
  • Visio Presentation of the To-Be ecosystem and processes
  • Installation of missing performance bundles
  • Estimates (multiple if needed)
  • Project Portal via SmartSheet

Time and Materials (Hourly rates vary)

Let’s Get Started Right Away

With a time and materials (T&M) agreement, we can get started immediately by leveraging the expertise and skills of our NetSuite consultants. We will work alongside you to tackle the issue, and we can quickly make changes along the way.

T&M is flexible, and you are in complete control. After we agree on a professional services agreement, you can scale up or down as needed, and we can be assigned to anything you like.

NetSuite Managed Services (Hourly rates vary)

Let Us Join Your Team

We can take the weight completely off your shoulders or take care of specific tasks to ensure your daily NetSuite activities run smoothly. This includes NetSuite administrative support, functional support, and development.

You can pay for support hours upfront and apply it in any way you prefer. You can choose to have dedicated support on a weekly basis or allocate your hours however you see fit.

Our NetSuite consultants will be dedicated to filling any gaps so your team can focus on what it does best.

NetSuite Support Services: Modules & Specialties

We are an award-winning NetSuite Solution Provider with decades of experience providing NetSuite services support, executing hundreds of NetSuite rescues, implementations, and deployments.

Our team takes a holistic approach by examining your NetSuite instance inside and out before building a solution or remediation plan and then executing it.

We are transparent throughout the process, and our team creates scalable solutions based on best practices to ensure data integrity and long-term customer success. (See our values)

Our expertise includes:

  • NetSuite ERP, CRM & SuiteSuccess
  • SuiteCommerce, SCA, Shopify & other ecommerce platforms
  • 3rd party ecommerce integrations
  • Advanced modules activation
  • Business process mapping
  • SuiteScript development
  • SuiteFlow creation
  • Workflow and dashboard customizations
  • Reports and saved searches

Their communication and project management was second to none. SuiteCentric was available at our beck and call throughout the project, and most importantly, during our go-live.

Their openness to our ideas and ability to turn them into reality using NetSuite was another reason this project was successful.

There were no disruptions during go-live, which happened in December, a busy time of year for us. It was a seamless process from start to finish.

We could see the pride they take in their work and that they genuinely care about their customers. It was a pleasure working with them.

Alex Geller - Big AgnesAlex Geller, Global Operations Manager , Big Agnes

SuiteCentric was the only company able to come to the table with the knowledge and experience we needed.

Our implementation is a hybrid of standard SCA and integrations from NetSuite to our product. SuiteCentric has been a reliable partner throughout.

Sandra Petrone, Mitchell, Director, IT Enterprise BusinessSandra Petrone, Director, IT Enterprise Business, Mitchell International

SuiteCentric Case Studies

Have questions about NetSuite support services?

WineEnthusiast.com offers a wide variety of item types, and SuiteCentric was the only company we found with the proven ability to build the unique checkout experience we required.

Their knowledge, expertise, and support during our implementation were critical to ensuring a successful 2019 holiday season, and beyond.

Glenn Edelman, Chief Marketing Officer, Wine Enthusiast
You have truly shown you understand our situation and have provided a solution. SuiteCentric has proven their consultants know and understand business processes and how to implement it into the NetSuite solution.

We would like to retain SuiteCentric to assist us in completing our implementation.

Dennis Hands, CEO/President, LED Lighting Solutions
It was basically me talking for 30 minutes, praising all my work with SuiteCentric and April. I mean it, I’ll always stand behind you guys… I just wanna share with everybody how good you’ve been to us. (Said while recapping a referral conversation with a prospect interested in working with SuiteCentric.)
Scott Roupe, Vice President, Finance, Foot Levelers
We really appreciate the clear communication and transparency throughout the entire process of working with SuiteCentric. Adam reviewed every page of our website to fully understand all of the issues that seemed daunting to us.

He explained the solution, along with why and how it would work. Adam didn’t sell a solution, he provided us with a solution.

Clint Swain, Systems Administrator, Becker Safety and Supply
SuiteCentric is very easy to communicate with, very responsive and they hit their timelines in a big way.

If I have a problem and it is not one person’s expertise, they will find the right person to get the problem solved.

Michael D. Granger Jr., Information Technology Manager, Simply Noelle
Industries We Serve
What Differentiates SuiteCentric
Our Certifications & Recognitions

Frequently Asked Questions (FAQs)

We provide NetSuite rescue services, workflow creations, module activations, third-party integrations, customizations, and more.
A NetSuite Solution Provider partner is certified to provide support services, sell, and implement NetSuite’s ERP and all other modules in NetSuite’s portfolio. SuiteCentric is a Solution Provider Partner serving the needs of companies throughout North America.

Our team has decades of experience as NetSuite end-users and consultants, so we are uniquely qualified to help you get the most out of your NetSuite instance.

We do not believe in band-aid solutions. Our success is your success, which is earned through transparency and delivering results.

We start by examining the state of your NetSuite implementation, customizations, and integrations. Then, we identify immediate objectives and issues and prioritize these based on importance and business process flows.

Our team presents you with the results, an estimate, and a timeline.

Lastly, we work with you on a scope of work and project plan, and our team does its magic.

Our experts have a wealth of experience with Salesforce, Shopify, Avalara, Klarna, FloQast, and others.

SuiteCentric has a strong roster of strategic partners that address other business needs, including payment processing, EDI integration, inventory management, fraud protection, and more. And we can help with any SuiteApp integration.

Yes. We work with customers like you by providing our NetSuite consultants as administrators, project managers, developers, and other roles. Contact us to learn more.

Yes. We provide a variety of NetSuite training support options to address customer needs.

Most training options are included in larger projects, such as full-scale NetSuite implementations or complex integrations, but a la carte training can be provided.

NetSuite pricing depends on edition, users, modules, integrations, timelines, and many other factors. SuiteCentric offers flexible financing options for implementations and support services, and we can help you leverage additional savings through IRS Section 179 deductions.

The length of NetSuite support projects varies based on implementation, customizations, and business process complexity. We take a meticulous approach to ensure the solutions are scalable and follow industry best practices.