SuiteCentric selected to uncork NetSuite’s ecommerce capabilities
Wine Enthusiast Companies selected SuiteCentric because of the prowess and expertise exhibited during the discovery call. The SuiteCentric team demonstrated how SCA could be customized to handle the complexity of their shipping requirements and SKU proliferation. That sealed the deal, and the project started soon after.
Wine Enthusiast Companies had several other must-haves for this project. These included integrating SCA with its WMS system called Highjump and implementing an ecommerce site search and merchandising platform called SearchSpring. Luckily, these were common requests, and SuiteCentric was up for the challenge.
The shipping and SKU proliferation requirements were challenging because NetSuite’s native kits did not allow for itemization.
To circumvent this, SuiteCentric created customizations that made product SKUs “explode” on the Sales Order. With product SKUs exploded, it enabled the use of multiple shipping line items during checkout that separated the cost, shipping type, and shipment date for each product. This process then enabled the WMS to determine from which warehouse to ship the products.
As an example, an order that includes a wine cabinet and corkscrew will have different shipping options and distribution locations. Wine cabinets are generally less than load (LTL) shipments, and the corkscrew could be standard shipping through UPS.
Thanks to SuiteCentric, these details – along with other options like personalization or warranties – could appear within the same window for customers to complete their order. And the data would trigger the appropriate actions in the back-office to complete the shipment.
The go-live was incredibly smooth, and the Wine Enthusiast Companies ecommerce website was efficiently processing orders before the busy holiday season.