Missteps during NetSuite implementation cause multiple issues and delays
Foot Levelers was upgrading to NetSuite from a legacy on-premise system with siloed data and limited scalability that restricted system upgrades and international growth possibilities. NetSuite was the perfect solution because it could handle manufacturing, order processing, accounting, third-party integrations, and all other requirements needed to support the company’s current and future needs. Foot Levelers also had a growing remote workforce that needed access to real-time information when out in the field.
Unfortunately, the implementation partner Foot Levelers selected was not up to the challenge. Before they knew it, there were two missed go-live dates, and the project was behind schedule after one-and-a-half years in development.
Among the most challenging issues was the partner’s inability to import historical orders into the new NetSuite instance. Foot Levelers depends heavily on returning customers, so resolving this was critical to the success of the implementation.
Moreover, many essential integrations remained behind schedule. Several integrations included a configurator with an integrated computer-aided design (CAD) system, a shipping system, marketing, and ACH processing. Foot Levelers also had unresolved tickets for its multi-currency and multiple subsidiary requirements that support its expanding international footprint.
Foot Levelers invested considerable budget, resources, and time in NetSuite but its implementation partner appeared to have “two left feet.”
The company needed a reliable and experienced implementation partner who could tie everything together and bring the project to the finish line. It needed a NetSuite rescue.
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