SuiteCentric picked to blaze trail for NetSuite ecommerce upgrade journey
Big Agnes initially met the SuiteCentric team at SuiteWorld, and the groups hit it off immediately. Conversations continued, and Big Agnes chose SuiteCentric to perform its NetSuite ecommerce upgrade based on their breadth of knowledge and experience with the platform.
After a business requirements discussion with the Big Agnes team, SuiteCentric was equipped with enough information to plot a safe path forward. A sandbox account was created to assist with the workflow testing, and the Technical Lead from SuiteCentric also created a separate website domain in Big Agnes’ NetSuite production account that allowed them to retain the original Mont Blanc codebase.
The combination of a sandbox account and the original Mont Blanc codebase eased the data migration and testing process. And it helped Big Agnes maintain zero downtime for its customer-facing website.
During this process, it was discovered that a substantial amount of code from the original NetSuite implementation needed to be refactored. And customizations and extensions required re-configuring to ensure data integrity throughout the NetSuite ecommerce upgrade.
A clean codebase helped streamline the implementation of an ecommerce marketing tool called Rakuten that became an important element for enhancing the customer experience. It also helps support the future scalability of the Big Agnes software ecosystem. Accessing and referencing the original Mont Blanc codebase and NetSuite sandbox account was critical throughout this leg of the journey too.
Toward the end of the project, SuiteCentric set up a test site on the Big Agnes NetSuite production account. This test site had a different website domain, and once pushed live, SuiteCentric could detect and fix bugs that might not have materialized in the sandbox account. It was the final major step toward guaranteeing the switch to commerce categories, migrating data, and confirming the checkout process worked properly.
Once the real Big Agnes website went live, SuiteCentric remained on-call for the next 24 hours and stayed available for several days following the go-live.
Big Agnes went live with zero disruption to the website or its full software ecosystem during the busy holiday season, and its customers were able to continue shopping for their next adventure.