During meetings or one-on-one interactions, work on spending more time listening and asking thoughtful questions than talking. Listen and digest the information to understand the other person’s perspective, inspiration, and logical progression.
Face-to-face time is important for remote work arrangements too. This means being on camera during video calls.
You might not be physically in their presence, but being on camera during video calls will help humanize you. Plus, both of you will be able to better interpret the physical cues of the other person.
Body language is a large part of communication and seeing the other person can provide a more comprehensive understanding of their perspective and intent.
It seems easy, but it takes practice.
With customers, this approach can establish your position as a trusted advisor and confidant rather than just another vendor. You will gain a holistic understanding of their processes and needs so your company can provide better, more personalized service. This will help your company stay top of mind for future projects and may present opportunities for higher margin fees.
The same applies to your work within your team. You’ll understand the motivations, expectations, and roles of team members so you can all work together more cohesively. It could create new opportunities for you, as well.
Some companies offer a “rules of the road” handbook or document that includes these elements to help establish and guide company core values.