SAP Business One version 9.3 lost its mainstream maintenance support on June 30, 2020, and the newest version 10.0 will lose that same support two years later. Even after you upgrade to version 10.0, you’ll likely have to upgrade again almost as soon as your customizations and workflows are properly configured.
This seems eerily similar to the way smartphone makers like Apple operated when they kept changing the power adapters with each new iPhone. Remember all those dongles?
No matter the version of SAP Business One, you’ll be required to execute a significant upgrade, or you’ll consider a complete migration to a new system every 18-24 months.
For this reason (and more), we think you should consider modernizing your business with NetSuite’s true cloud ERP.
SAP Business One end of mainstream maintenance, what does it mean for you?
Ending this support means there are no further patches, no corrections, and no new functionality provided by SAP. Customers are essentially left to fend for themselves, and skipping an upgrade can result in version lock as you can see from SAP’s B1 upgrade strategy document.
So, customers who are not ready for an upgrade are required to devote internal resources or leverage third-party consultants to create patches and remain on-call to help maintain the system. These requirements can quickly elevate the total cost of ownership and take a considerable portion of the IT budget.
The company’s end of support timelines for Business One can be seen below.
In short, the end of mainstream maintenance means…
- No patches, no corrections, no new functionality from SAP.
- Dedicated internal resources and budget are required for standard maintenance.
- OR third-party consultants are required to handle the maintenance activities, which can often be an expensive undertaking with hourly rates.
- SAP customers have less IT budget flexibility because a considerable amount is spent on regular system maintenance.
Additionally, on-premise SAP customers might face other challenges once the maintenance is no longer available, some of which are outlined here. By comparison, NetSuite was born in the cloud and has more than 20,000 customers running on the same multi-tenant cloud.
Why should you consider modernizing your business with NetSuite?
In addition to being a true cloud ERP that is fully integrated, one of the biggest selling points is related to NetSuite’s upgrade cycles. NetSuite provides automatic upgrades to all customers twice per year to ensure everyone is running at the highest security levels and functionality. All customizations are seamlessly carried forward to the newest version, so patches are already applied. No version lock!
NetSuite even offers customers the ability to purchase an isolated sandbox account for conducting tests and executing transactions in a safe environment. These sandbox accounts can be extremely valuable for companies of all sizes because they can help mitigate possible risks associated with go-lives.
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Configurations and customizations are simplified in NetSuite. It supports standards-based application customization, point-and-click functionality, fast configuration of interfaces, processes, reports, and roles. NetSuite customers are empowered with the tools to DIY.
With SAP Business One, customizations require the use of a separate tool called MS Visual Studio, or customers are forced to hire an outside consulting firm to assist with these projects.
Easier Reporting and Analytics with NetSuite
NetSuite uses a single data source and database, which helps to streamline the reporting process and allows customers to identify a single source of truth. Its customers can easily build custom reports and drill down or drill through from summary to transaction levels. All data is updated in real-time for a complete view of the business.
NetSuite SuiteAnalytics is a standard feature in the platform that provides a wide range of searches, KPIs, pre-configured dashboards, and reports that are industry-specific and based on best practices. In SuiteAnalytics, saved searches can be modified for different user roles, and the platform’s comprehensive user management enables customers to control access and permissions for these roles.
Adding fields to data input screens is drag and drop, and the information is updated instantaneously. NetSuite customers can quickly find the information they need the moment it is needed.
Customized reporting in SAP Business One requires an additional software package called SAP Crystal Reports. This is a separate integration and tool similar to MS Visual Studio mentioned above, and it still does not provide the same level of drill down or drill through capabilities compared to NetSuite.
NetSuite’s Native Ecommerce & Robust CRM vs SAP Business One
NetSuite’s fully-integrated modular design is the biggest differentiator when compared to SAP Business One and other competitors. CRM, ecommerce, and a host of other modules natively integrate into the ERP, so customers can easily scale up or down as needed.
SuiteCommerce Advanced is NetSuite’s most powerful ecommerce solution that enables pixel-perfect design for web stores, and it seamlessly connects with back-office systems. NetSuite CRM provides robust functionalities for sales teams and partners with campaign management features that include upselling management, paid search integration, customer surveys, and more.
SAP Business One does not have a native ecommerce solution, and the CRM lacks the same capabilities as NetSuite’s out-of-the-box CRM. As a result, SAP customers are forced to execute custom integrations with third-party offerings like Magento, Shopify, or Salesforce. This means more middleware integrations and patches, additional IT maintenance, and potential for things to break.
Are you still considering staying with SAP Business One?
NetSuite is a complete solution that can help run your entire business. If you still have reservations about NetSuite, then please let us know. We’d love to hear from you.
At SuiteCentric, we have decades of experience as NetSuite customers and consultants, so we’ve been on both sides of the equation. We are here to help you.