In QuickBooks, data is easily siloed because there are standard processes that require manual updates and leveraging Excel spreadsheets. For example, calculating fixed asset management is more complicated because you have to calculate depreciation expenses outside of the software and record it in a journal entry. Additionally, sales tax tracking is a manual process that must be set up and can be a compliance risk.
QuickBooks also requires a variety of apps to execute seemingly normal business processes such as payroll and time tracking. These apps could be great and useful, but each necessitates separate updates and dedicated support. There are also software patches and potential security vulnerabilities that come with managing a variety of apps. Often times, these require double maintenance of master data.
With NetSuite, all data resides in a single location within the cloud, and silos are eliminated because of the natural integrations with other key systems such as CRM, ecommerce, inventory, etc. Customers can access a single version of the truth across all business functions in real-time, and all of this information is available via one secure interface.
Automation is another important element to running a modern business as it eliminates manual processes and can free up time to focus on more mission-critical tasks. NetSuite has broad automation capabilities that span from Bid-to-Bill processes and customized workflows to highly targeted marketing campaigns and order fulfillment. Additionally, it boasts automated tax compliance in more than 100 countries, which can save a company from hours of headaches if it is thinking of expanding internationally.
Regarding IT maintenance, NetSuite is a fully integrated business software system, and it manages upgrades and releases for its customers. This means that all customizations are carried forward with each upgrade, and security patches are already applied, simplifying the maintenance process.